We cannot wait for you to get your Smalls.  Check out the information below and email us if you have any questions. 
EU CLIENTS
ANY EU TAX WILL BE ADDED AT OUR STORE CHECKOUT AND PREPAID ON YOUR BEHALF. SMALLS WILL COVER THE DUTY. YOU WILL NOT BE ASKED TO PAY EXTRA WHEN THE PACKAGE ARRIVES.
 
Any questions please email or call us hello@lovemysmalls.com +44(0)2070027799

Please track your parcel using the tracking number on your shipping confirmation 

If you refuse your parcel or the storage limit expires in customs without payment and it is sent back to us a restock fee of £15.00 will be taken off your refund or you will be charged to reship.

We want you to get your merino goodies as soon as possible. Please allow 3-5 working days for your order to arrive (UK ONLY) (but because we are efficient, it will probably be sooner).
Domestic UK Only

DPD £5.55

Free over £75

Zone 1
Isle of Man, Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Guernsey, Jersey, Monaco, United States

DPD £20

Free over £150

Zone 2
Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Andorra, San Marino, Vatican City

DPD £25

Free over £150

Zone 3
Israel, Albania, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey, Ukraine, Australia, Canada, Mexico, New Zealand

DPD £25.00

Free over £250

Zone 4
Rest of World
(Countries not listed above)

DHL Express International £35.00

Free over £250

 

 

 

All Mainland UK Deliveries:

If your delivery address is in the UK, deliveries are made with DPD. This is a superb fully trackable and signed for service and will take approximately 1-2 working days to arrive. The standard shipping costs are £5.55

All deliveries require a signature on arrival. Please make sure the delivery address you provide is accessible, for example a work address.

Please provide a mobile telephone contact number, then you will receive a text from DPD notifying you of an estimate time slot for your delivery. We will never share your details, and will only use your telephone number for delivery purposes.

We cannot leave your order in a ‘safe place’.

DPD does not deliver on Weekends or Bank holidays.

If you are not at home at the point of delivery, DPD will leave a calling card. It is the customer’s responsibility to rearrange delivery or collection with the courier. DPD holds deliveries for 4 days, it then gets returned to Smalls and a re-delivery charge will be incurred.

You will receive a dispatch email which will contain a tracking reference, so you can check on the status of your delivery.

All International Deliveries:

If your delivery address is outside of the UK all deliveries are made either via DPD or DHL. These services are trackable and we allow 2-8 working days for delivery.  ( please note during Covid 19, we are seeing some extensions to these times in certain countries)

Please make sure the delivery address you provide is accessible and the address is correct.

We cannot leave your order in a ‘safe place’.

If you are not at home at the point of delivery a calling card will be left. It is the customer’s responsibility to arrange collection. If the item is returned to Smalls and a re-delivery charge will be incurred.

You will receive a dispatch email which will contain a tracking reference, to enable you to check on the status of delivery.

USA Deliveries:

Please note our listed prices do not include, currency exchange costs, States or City sales tax, USA Customs Duties and international shipping surcharges. 

These added costs are not fixed and vary depending on the final shipping destination, the composition of each items as well as currency exchange rates.

To get an idea of the possible final price for each item including all those extra costs please consult the USA Recommended retail prices on the website.

UAE Deliveries:

For deliveries going to the UNITED ARAB EMIRATES, please make sure to provide a P.O. BOX as we find sending orders without this always get returned to us.

Import Tax:

Deliveries may be subject to an import tax, dependant on your delivery country (we do not have control over this and all charges are the responsibility of the recipient). ( please note any EUROPEAN Tax is added at checkout and is prepaid on your behalf)

 

*Smalls cannot be held responsible for delivery delays caused by couriers on the run up to Christmas or by unforseen delays relating to Covid 19.